Disable Zoom Audio Processing

Note: All Video Conferencing applications offer additional audio processing. These settings are a must for standard microphones. However, additional audio processing must be disabled when using Phoenix Audio Technologies products.

Zoom Rooms
For information on Zoom Room Setup, please visit the following link:
https://support.zoom.us/hc/en-us/articles/201363343-Setting-Up-Your-Zoom-Rooms

  1. Launch Zoom Rooms on the assigned iPad

Zoom_Rooms_Settings.png

  1. Select “Settings” and disable “Lock Settings”
  2. Choose your Phoenix device for both the “Microphone” and “Speaker” selections
  3. Within the “Microphone” options, disable “Software Audio Processing” and “Reduce excessive sound reverberation”
  4. Enable “Lock Settings” in order to ensure these options are not altered in the future

Zoom Desktop Client
For information on getting started with the Zoom Desktop Client, please visit the following link:
https://support.zoom.us/hc/en-us/articles/201362033-Getting-Started-on-PC-and-Mac

  1. Launch the Zoom desktop client on either your Mac or PC

Zoom_Desktop_Client_Solutions.png

  1. After launching the application, select “Settings” –> “Audio”
  2. Select your Phoenix device for both the Microphone and Speaker selections
  3. Deselect “Automatically adjust microphone”
  4. Select “Allow option for using original sound from microphone in meeting” (if this option is unavailable, continue below to Advanced Settings for additional instructions)

Zoom_Desktop_Client_In_Meeting.PNG

  1. When in a meeting, select the drop down menu next to “Turn on Original Sound”.
  2. Select your Phoenix device listed as the Microphone. From this point forward, Zoom will always use the original sound from the Phoenix device.

Advanced Settings:

  1. Log into the Online Portal as an Administrator (not to be mistaken as the desktop software application)
  2. Navigate under “Account Management” –> “Account Settings”
  3. Scroll down to “In Meeting (Advanced)”
  4. Select the option labeled “Allow users to select original sound in their client settings”
  5. This option will now become available when using the Zoom Desktop client application
  6. If you do not see this option you may need to log out and log back in