Our devices use generic USB audio drivers that are part of your Windows operating system. Your error could be caused by another USB audio/video device such as a USB webcam that was previously installed on your computer. We recommend that you re-install these devices, plug-in our unit and then re-install these other devices.

Uninstalling USB Drivers

This is a method to troubleshoot the issue of a computer not recognizing the Phoenix Audio USB device. The issue is usually a pre-existing installation of a similar driver for an USB.

Solution 1: Unplug the USB and plug into a different USB slot.

If that does not resolve the problem, re-install the USB drivers. In order to reinstall the drivers please follow the instructions below.

Solution 2: Re-installation of USB drivers.

Step 1: Click on the “Windows” symbol in the bottom left corner of the screen and select “Control Panel”.

Step 2: Once you’re in the Control Panel click on “Device Manager”.

Step 3: Once the Device Manger window opens click on “Universal Serial Bus Controllers” to expand its options. Then do the following:

1. Right click on any drivers named “USB Composite Device” and “Unknown device”, select “uninstall”.

2. After those drivers have been uninstalled, restart the computer and unplug the device. Once the computer has restarted plug the Phoenix Audio Device back to the computer and it should reinstall the drivers automatically.

3. If this fails, test the device on a second computer. If the issue is replicated on the second computer we now know that the Device needs to be sent to Phoenix Audio Technologies for repairs.

If you have any questions, please do not hesitate to contact the Phoenix Audio Technologies Technical Support Team. We will be more than happy to help you.

www.phnxaudio.com | 16 Goodyear Suite 120 | Irvine, CA 92618 | (: 818.937.4779 | [email protected]

All our products are compatible with all three platforms. However, our software is only compatible with Windows. Linux and Mac OS compatible software will soon be available.

No, only the Octopus, the Quattro3 models, and the Duet Executive have daisy chaining capabilities. The Octopus and the Quattro can be daisy chained to any other device within their own product lines. The Duet Executive can only be daisy chained to another Duet Executive.

Yes, you can download our free Phoenix Audio Recording Utility, available on our website. This utility will allow you to record any conversation that is done through a Phoenix Audio device.

This is a process where the gain is automatically changed and the volume levels are monitored and controlled so you have a more consistent level. This is particularly helpful when you have people who speak at different volumes.

When using an open microphone & speaker system, (such as a speakerphone) the microphone actually picks up the signal coming out of your speaker. This signal, which is from the far-end, is transmitted by the person you are talking to and is then sent back to that person. This causes the receiving end to hear their voices echoing back. To solve this problem we utilize high end echo cancellation algorithms.

Bridging allows for 3-way communication between multiple connection sources, such as telephone, VoIP, and Video Codec.

Our first recommendation is to simply download the Phoenix Audio Setup utility as it would take over all of the Audio controls. Another scenario is when software based video conferencing services take over causing other issues. A main example is “Go to Meeting”; you will need to access the Preferences Panel, under Audio deselect the “Use automatic volume and noise processing” box as well as the “Automatically adjust my system mixer settings”.