Disable Mac OSX Volume Synchronization

Symptom:

A Phoenix Audio Technology product is connected to a Mac or Apple product. When the volume up/down buttons are pressed on the Phoenix product (such as the spider) the volume on the Mac or Apple product pegs out by continuous up/down volume relay.

In usual situations the Phoenix Audio Technology product firmware works seamlessly to allow volume control synchronization of the product and the computer. Meaning, when the volume up/down button is pressed on the Phoenix Audio Technology product, the volume levels of the computer change accordingly. However, in the case of Apple products, the signal of volume up/down relayed from the Phoenix product loops into a continuous volume up/down signal due to firmware miscommunication.

Solution:

Although no firmware solution exists at the moment. A simplified solution is to disable the internal Audio Sync of your Phoenix Audio Product

Step 1:

Connect your Phoenix Audio device to a PC and download the "Disable_Volume_Sync" attachment.

Step 2:

Extract the files, make sure they remain within the same directory and execute the application called “PhoenixCRF”

Step 3:

Under Command File select the Folder icon, browse and select “Volume_sync.ppc”.

Step 4:

Execute the Command

Step 5:

You may now connect your Phoenix Audio device to an Apple computer or Device (MAC OSX).

Note: If you need to undo these settings please follow the same instructions but use the "Enable_Volume_Sync" attachment instead.

Phoenix Audio Technical Support Team

www.phnxaudio.com | 16 Goodyear Suite 120 | Irvine, CA 92618 | 818.937.4779 | [email protected]