If you are experiencing any difficulties operating your Duet please follow these steps closely:

STEP 1:

If you haven’t already downloaded the Phoenix Audio Setup Utility please proceed to download it by clicking on the link below. The download is free and usually solves most operating issues.

Version 1.0.1.1 now available for Windows

STEP 2:

Make sure the USB cord is properly connected to both your computer on one end and to your Duet on the other.

STEP 3:

Check to see if the buttons on top of your Duet illuminate with a blue light.

YES - If the blue light is on continue to the next step.

NO – If no blue light is visible please proceed to STEP 6.

STEP 4:

Press the mute button (center button with a microphone logo) and check if blue light blinks.

YES – If blue light blinks continue to next step.

NO – If blue light does not blink there might be a problem with your DSP. Please contact us.   

STEP 5:

Open the Phoenix Audio Setup Utility which you downloaded in STEP 1. Once opened, look at the top of the application to see whether your device is connected. The title should read either “Solo/Duet is connected” or “Solo/Duet is not connected”.

YES – If your device is connected click on the link to download and run the Duet / Solo Testing Utility.

NO – If device is not connected uninstall all USB audio and video devices on your computer (such as USB webcams) and reconnect your Duet.

STEP 6:

Open the Phoenix Audio Setup Utility which you downloaded in STEP 1. Once opened, look at the top of the application to see whether your device is connected. The title should read either “Solo/Duet is connected” or “Solo/Duet is not connected”.

YES – If the device is connected the problem is most likely with the LCD lights. Please contact us.

NO – If the device is not connected, the problem might be with your USB port. Try connecting the Duet to a different USB port and if problem persists please contact us.