Welcome to the Phoenix Audio Support page. This page was designed and written to assist our clients with problems that may arise while using our products.
Helpful Tips:
In our experience, most of the time problems with Phoenix’s audio devices have to do with inadequate audio input and output levels. As part of our goal to produce high quality products that are also easy and hassle free to use, we created a handy audio setup utility that automatically finds the optimum levels for your device and insures your product works properly. We highly recommend that you download and install this free software and take advantage of its great and effortless features.
If you already installed the setup utility and think your product might be faulty, you can download our testing utility. This utility lets you hear exactly what your device is picking up regardless of other applications like Skype. This procedure informs you whether the problem’s source is with your device or with the application that is using it.
Finally, we strongly urge our customers to take advantage of our Troubleshooting and FAQ pages that contain important and helpful information about all of our products.
At the bottom of this page under “DOWNLOADS” you will be able to find all of our applications and utilities which will be updated constantly. We recommend that you check back frequently and download any updates that are available.
If you have any questions or issues regarding technical support please feel free to contact us at support@phnxaudio.com
and our team will be more than happy to assist.
DOWNLOADS
The Phoenix Audio Setup Utility - scroll down for free download
NEW! Version 1.0.2.16 now available for Windows
The Phoenix Audio Setup Utility is designed to help you control the audio levels coming in and going out of your Phoenix products. This utility will identify the Phoenix device you are using and indicate whether it’s connected (or not connected). It will mute the microphone in the payback mode for all old versions of the Duet and Solo units (this feature is not required in newer versions of the Duet and in the Quattro) and will also set the audio levels to a comfortable default value. Once you modify the levels the unit will save and restore your preferred levels anytime you connect a unit or open the audio utility. Finally, the utility will allow you to control the level of signal going to and coming back from your telephone (in the Quattro and newer versions of the Duet Executive) and will allow you to control the level and balance of the bridge (the connection between your telephone counterpart and VoIP counterpart in the Quattro/Duet Executive).
Click here to learn more and to get help on how to download and use the utility.
( 
pdf format)
NEW!!! The Phoenix Audio Recording Utility - scroll down for free download
Version 1.0.0.9 now available for Windows
This recording utility can be use to create high quality audio recordings of telephone and video conferences. It can also be used to record in room discussions, and is very useful for strategy sessions, focus groups, or depositions where picking up even minute voice infections can be very important. It is also a perfect tool for legal and accounting practices wishing to record their conferences with clients. The utility incorporates Phoenix Audio’s acclaimed adaptive noise reduction algorithm, and a unique automatic balancing algorithms to balance the audio level of both sides of the conference and provide excellent clarity of each of the participants on the call.
The Phoenix Audio Testing Utility - scroll down for free download
NEW! Version 1.0.2.1 now available for Windows
The Phoenix Device Testing Utility Application will test your Solo/Duet/Quattro unit by recording your voice and replaying the recorded signals. This will allow you to verify that the unit playback can be heard, the microphone is working, the echo canceller is functioning, and the sound quality is satisfactory regardless of application bias.